Customer Satisfaction Management System

We believe that sustainable success can only be achieved by customer-focused work. In order to achieve customer loyalty. Customer Satisfaction Management System has been created to follow customer reviews efficiently and to carry out customer satisfaction and loyalty. The system is integrated with other management systems.

Our processes are communicated to the customers from the start in detail and with transparency. Customer wishes and feedbacks are evaluated and utilized thoroughly. Actions and action plans are rapidly applied by Parıltım Yemek team. All feedbacks from customers are seen as an opportunity to improve and all are recorded.


Customer Satisfaction Policy

  • To evaluate all the suggestions and demands of our customers based on the principles of effectiveness, trust and speediness and to provide all necessary resources

  • To comply with legal and customer requirements that we are responsible for the service we provide and to ensure continuous monitoring

  • To constantly raise awareness on legal and customer requirements, to train our employees and to encourage participation and sharing

  • Evaluate all customer requests, suggestions and complaints as important

  • To put repetition preventing plans, which can be viewed transparently by customers, in action and to give effective, fast and registered information

  • To evaluate all feedbacks given by the customer via written or other means fast and report them

  • To provide effective checks in all processes to achieve customer loyalty and to continuously improve our customer management system

Certificates

  • 9001
  • 10002
  • 14001
  • 18001
  • 22000
21 Eyl

OUR SCHOOL HAS OPENED FOR THE NEW SCHOOL YEAR

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9 Mar

GROUNDBREAKING CEREMONY

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16 Ara

EARLY WELCOME TO 2018

 

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